Nutrify Nigeria Shipping Policy

At Nutrify Nigeria, we are committed to delivering your order as quickly, safely, and efficiently as possible. This Shipping Policy outlines our order processing timelines, delivery coverage, shipping options, and what you can expect after placing an order.

Our goal is to provide a transparent and reliable delivery experience for every customer across Nigeria.

Order Processing Time

Orders are processed after successful payment confirmation.

• Orders placed during business hours are typically processed on the same business day.
• Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.
• During promotional campaigns, festive periods, or periods of high order volume, processing times may be slightly longer.

Order Confirmation

After placing your order, you will receive an order confirmation email. In addition, one of our Customer Care Representatives may contact you by phone to verify your order details before dispatch. This verification helps us ensure accurate delivery information, minimize failed deliveries, and provide the best possible service.

Once your order has been dispatched, you may also receive SMS notifications from our logistics partners (where applicable) with updates on your delivery status.

Please note that order processing time is separate from delivery time.

Delivery Areas

Nutrify Nigeria currently delivers nationwide across Nigeria.

Our delivery network covers:

• Lagos Mainland & Island (Lagos Core)
• Extended Lagos Areas (Ikorodu, Badagry, Epe, Ibeju-Lekki, Ojo and Agbara)
• Abuja (FCT)
• Port Harcourt (Rivers State)
• Other Nigerian States
• Selected remote locations

Delivery availability may vary for certain remote or hard-to-reach locations.

Delivery Timelines

Estimated delivery timelines begin after your order has been confirmed and payment has been successfully verified.

These timelines are estimates and may vary depending on logistics operations, weather conditions, public holidays, security situations, or other unforeseen circumstances.

Self Pickup

Self Pickup is currently available in Lagos and Abuja.

Customers who select Self Pickup during checkout will receive a notification once their order is ready.

Orders are typically ready for pickup within 1 hour after order confirmation during business hours.

Customers are advised to wait for their pickup confirmation before visiting the designated pickup location. A valid order confirmation or government-issued identification may be required during collection.

Shipping Fees

Shipping fees are calculated based on your delivery location and are displayed during checkout before payment is completed.

Shipping charges may vary depending on:

• Delivery destination
• Order weight and dimensions
• Selected delivery option
• Applicable promotional offers

The shipping fee displayed at checkout is the final delivery charge for your order unless additional charges arise due to customer-requested address changes after dispatch.

Free Shipping

We offer FREE Standard Shipping on qualifying orders of ₦30,000 and above, unless otherwise stated during promotional campaigns.

Free shipping promotions:

• Apply only to eligible orders meeting the minimum threshold.
• May be limited to selected delivery locations or products.
• Cannot be combined with other promotions unless expressly stated.
• The applicable free shipping offer will be displayed during checkout where eligible.

Delivery Delays

While we strive to deliver within our estimated timelines, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

• Severe weather conditions
• Public holidays
• Traffic congestion
• Security restrictions
• Courier operational delays
• High order volumes during promotional campaigns
• Force majeure events

If your delivery is significantly delayed, our Customer Support team will make every effort to keep you informed.

Address Accuracy

Customers are responsible for providing complete and accurate delivery information during checkout.

Please ensure that you provide:

• Full delivery address
• Correct city and state
• Valid phone number
• Nearby landmark where applicable

Incorrect or incomplete addresses may result in delivery delays, additional delivery charges, or unsuccessful delivery attempts.

If you need to update your delivery address after placing your order, please contact our Customer Support team as soon as possible at care@nutrifyng.com or call our Customer Care line at +234 708-065-2911. While we will make every effort to accommodate your request, address changes cannot be guaranteed once your order has been dispatched.

Failed Delivery Attempts

If our delivery partner is unable to successfully deliver your order due to reasons such as:

• Customer unavailable
• Incorrect address
• Unreachable phone number
• Refused delivery

our Customer Support team or logistics partner may contact you to arrange another delivery attempt.

Additional delivery charges may apply where the failed delivery resulted from incorrect customer information or customer unavailability.

Orders that remain undeliverable after repeated delivery attempts may be returned to our warehouse.

Public Holidays & Weekends

Order processing and deliveries may be limited during weekends and public holidays.

Orders placed during these periods will be processed on the next available business day.

Delivery timelines should therefore be calculated from the processing date rather than the order placement date during such periods.

Order Tracking

Once your order has been dispatched, you may receive tracking information via email, SMS, or WhatsApp, depending on the logistics partner handling your delivery.

If you experience difficulty tracking your order, please contact our Customer Support team and provide your order number (beginning with #NU) to help us assist you more quickly.

Customer Support

Our Customer Care team is available to assist you with:

• Order status enquiries
• Delivery updates
• Address changes
• Self Pickup enquiries
• Shipping questions
• Delivery issues
• Support with abandoned carts, in case you need help completing your order or have questions before checking out

Email: care@nutrifyng.com
Phone: +234 708-065-2911

When contacting us, please include your order number (e.g. #NU123456) for faster assistance.

Policy Updates

Nutrify Nigeria reserves the right to update or modify this Shipping Policy at any time to reflect changes in our operations, logistics network, or applicable regulations.

The latest version published on our website shall apply to all new orders placed after the effective date of the update.