Report a complaint or issue

We take every complaint seriously. Your satisfaction is guaranteed.

complaints@nutrifyng.com

Response within 24–48 hrs

+234 906 203 6555

Your details

First name *

Please enter your first name

Last name *

Please enter your last name

Email address *

Please enter a valid email address

Phone number

Order number (on your confirmation email)

Order value (₦ — helps us triage faster)

Issue details

Issue type *

Please select an issue type

Product name

Batch / lot number (found on packaging)

Purchase date

Describe the issue *

Please describe the issue

Priority level (based on order value / urgency)

🟢 Standard Under ₦15,000

🟡 Medium ₦15,000 – ₦50,000

🔴 Urgent Above ₦50,000 or health risk

Upload evidence

Photos up to 5 · JPG, PNG · max 10MB

Upload photos Click or drag & drop

Videos up to 2 · MP4, MOV · max 100MB

Upload video Click or drag & drop

Preferred resolution

Refund to original payment

Replacement product

Store credit / voucher

Just contact me

Our team responds within 24–48 hours.
Urgent or high-value complaints are escalated immediately to our customer care manager.

Complaint received

Our team will review your submission and respond to
within 24–48 hours.